Special Assistance

If you have any special requirements, please call the Box Office.

If you need to bring a companion, assistant or guide with you to the Show to maximise your enjoyment, then that carer will be admitted free of charge. Please make this clear to the Box Office when you book your tickets.

If you have any special requirements or are a wheelchair user and wish to remain in your wheelchair for the duration of the session, please call our box office to book your theatre ticket.  If you do not have a valid wheelchair ticket we will do our utmost to accommodate you, but you may be turned away if the session is full.

Our box office will also help find the most convenient seating for visually impaired visitors.  Please note that all ticket sales are allocated on a first come first served basis.

A level of suitable seating is provided and reserved for Disabled Visitors at particular feature areas.

Induction loops are fitted to ticket sales points, information points, show guide sales points, all show feature demonstration areas, Press Office and the Organisers’ Office.

Selected sessions in the Fashion Theatre will be signed. Details on which sessions and the content will be available once the timetable is released.

Electric Scooter and Manual Wheelchairs are available to hire from the NEC’s official service partner, Bartrams  If you would like to hire any Mobility equipment for the Show please call on 01353 778756. (phone lines are open 9:00- 17:00 Monday to Friday) For more information visit: www.bartrams.net.

Guide, assistance and hearing dogs are admitted into the Show.

IMPORTANT CHANGES TO CAR PARKING - please click here for information from the NEC regarding car parking charges

If  travelling by train disembark at Birmingham International Station. Access to The NEC is via the skywalk. All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Atrium & piazza entrances have automatic doors.

If travelling by car, parking is free for any vehicles displaying a blue badge in the nearest available car park. Additional parking is also available in the main car parks and are serviced by free shuttle buses which are accessible to wheelchairs. On arrival at The NEC, traffic officers will direct you to the main disabled parking area for the show.

The NEC have Male and Female wheelchair accessible toilets.

In the event of a medical emergency please notify a member of security or any member of the Show team who will be pleased to help you. Alternatively contact the medical centre on 2222 using the internal telephone situated at the entrance to each hall.

If you have any queries not answered above please contact The NEC on 0121 780 4141.